What are managed IT services?
Managed IT services are outsourced technology solutions provided by a third party. They typically include monitoring, support, security, backup, and system maintenance, allowing your business to focus on operations while your IT is handled by experts. The following are some key benefits businesses experience when they use an outsourced IT provider like ours.
Reduced Downtime
With 24/7 monitoring and fast response times, issues are resolved before they impact your business, keeping your team productive and operations running smoothly.
Stronger Security
From antivirus to encryption and compliance tools, your systems stay protected against cyber threats with built-in, expert-managed security.
Predictable Costs
One fixed monthly fee covers all your support needs, helping you avoid surprise IT bills and plan your budget with confidence.
Scalable Support
As your business grows, your IT support grows with it. Add users, services, or new sites without needing to rebuild your entire setup.
Not sure what level of support you need?
Choosing the right IT-LOGIX support package isn’t just about price; it’s about finding the right fit for your business’s size, structure, and future plans. To help you make the best choice, consider the following factors:
Your IT Environment
From one laptop to 50 users across cloud, servers and apps, our packages scale to fit your infrastructure. We support what you already use and help improve it.
Internal Resources & Strategy
Whether you’ve got no IT staff or a full team, we slot in where needed. We also offer virtual CIOs and regular reviews to align IT with your business goals.
Security & Compliance
Need basic protection or full certification? From antivirus to GDPR and Cyber Essentials Plus, we align security with your industry and risk profile.
What Matters Most to You
Fast fixes? Fewer problems? Better planning? Tell us your priorities, we’ll recommend the right level of support to match your expectations and budget.
Our support packages
IT-LOGIX offers a flexible range of managed IT support packages designed to suit businesses of all sizes. Whether you need essential day-to-day support or fully managed compliance-ready IT, our tiered plans make it easy to find the right level of service for your needs.
Choose Your Package
Success Stories
How IT-LOGIX Transformed ABN Cleaning’s IT Infrastructure For Security, Communication, And Business Continuity
IT Logix helped ABN Cleaning modernise IT systems, deploy secure VoIP, enhance data protection, and ensure business continuity with 24/7 monitoring.
✔︎ Cyber Security
✔︎ Commercial Cleaning
How IT-LOGIX Helped Snappy Snaps Franchise Stores Stay Connected And Build Customer Trust
IT Logix helped Snappy Snaps boost uptime, secure customer data, and modernise systems with 5G failover, VoIP, CCTV, and Cyber Essentials compliance.
✔︎ Communication
✔︎ Retail
How IT-LOGIX Enabled Raymond James Investment Fund Managers Stanmore To Achieve Data Security, Compliance, And Business Continuity
IT Logix delivered a secure private cloud for Raymond James Stanmore, ensuring FCA compliance, 24/7 uptime, encrypted data, and robust disaster recovery.
✔︎ Cyber Security
✔︎ Financial Services
Why IT-LOGIX
stands out
At IT-LOGIX, we go beyond traditional IT support. Our approach combines proactive monitoring, expert engineering, and strategic insight to deliver reliable, secure, and future-ready solutions. Whether you’re a start-up or a growing enterprise, we tailor our services to fit your goals, reduce risk, and keep your business running smoothly.
Monthly Reporting & System Reviews
We provide monthly performance reports covering uptime, patching, security status, and areas for improvement. This helps you stay ahead of potential issues and plan upgrades with confidence.
Full Device Lifecycle Support
From onboarding to off-boarding, we configure, secure, and manage your devices across their full lifecycle. Need a new device? We’ll ship, set up, and secure it fast. We also recover, repurpose, or wipe devices from departing staff.
Security As Standard
Every IT-LOGIX package includes strong baseline security, with options for full 365 security monitoring, DNS protection, device encryption, and Cyber Essentials certification. We help you stay secure and always compliant.
Remote And Onsite Support
Our UK-based engineers resolve most issues remotely, but we also offer onsite support for critical issues or regular visits as part of our higher-tier packages. We’re hands-on when you need us most.
Patch Management And Updates
We take care of system updates, security patches, and firmware upgrades automatically. That means fewer vulnerabilities, better performance, and no disruption to your team.
Strategic IT Partnership
We don’t just fix problems, we help you plan ahead. With dedicated account managers and virtual CIOs/CTOs, we work closely with you on long-term IT strategy, compliance, cost control, and future growth.
Read what our customer say
Frequently asked questions
Whether you’re new to managed IT or comparing providers, this section answers the most common questions businesses ask. From service benefits to practical concerns, we’ve covered everything you need to know to make the right choice for your business.
What is a managed service provider (MSP)?
An MSP is a company that manages a business’s IT infrastructure and systems on an ongoing basis. They offer services like helpdesk support, monitoring, updates, backups, and strategic IT advice, typically on a monthly plan.
What is the meaning of managed IT?
Managed IT means outsourcing your day-to-day IT operations to an external provider. This includes maintaining systems, resolving issues, managing security, and supporting users.
What is the difference between IT support and managed IT services?
Traditional IT support often reacts to problems as they occur. Managed IT services go further by proactively maintaining, securing, and optimising your systems to prevent issues and support long-term business goals.
What is the difference between cloud and managed services?
Cloud services provide access to infrastructure, apps, or storage over the internet. Managed services oversee and support your entire IT environment on-premise, cloud, or both.
What is the difference between fully managed and managed IT services?
Fully managed services cover everything. Support, security, strategy, updates, and planning. Partially managed services only include certain areas, like helpdesk or security.
Why do I need managed IT services?
Managed services reduce downtime, improve security, and give you access to expert help all while keeping costs predictable. It’s ideal for businesses that want reliable IT without the burden of managing it themselves.
Who needs managed IT services?
Any business that relies on technology and values uptime, security, and expert support can benefit. This includes SMEs, remote-first teams, regulated sectors, and growing companies.
Do managed IT services include cybersecurity?
Yes. Most plans include essential security features like antivirus, patching, firewalls, and backups. Higher tiers may also offer 2FA, encryption, and compliance-level protections.
Is managed IT support suitable for small businesses?
Absolutely. IT-LOGIX offers scalable packages that give small businesses access to enterprise-grade support, security, and strategy without the overheads.
Can I keep my existing systems?
Yes. IT-LOGIX supports your existing infrastructure, whether you use Microsoft 365, Google Workspace, cloud servers, or legacy systems and helps optimise them.
What happens if I already have in-house IT?
We can work alongside your internal team offering extra capacity, specialist support, or strategic guidance. Our service is designed to complement, not replace, your IT setup.
How much do managed IT services cost?
Costs vary based on the number of users and level of support. IT-LOGIX offers fixed monthly pricing starting from £20/user, with higher-tier plans including more features and compliance support.