Snappy Snaps is a popular photography and print franchise with locations across London.
Supporting businesses IT needs since 2007.
Specialists across 15 diverse business sectors.
Business IT needs supported worldwide.
Fast response time for all urgent issues.
The Challenge
Snappy Snaps faced critical operational challenges that were disrupting their business. These challenges not only impacted customer service but also created stress for the staff during peak business hours such as:
- Unreliable Internet: Slow internet speeds and frequent disconnections brought customer transactions, order downloads, and payment systems to a halt during outages.
- Data Security Concerns: Handling sensitive customer data, including biometric passport and visa applications, required a more secure and compliant system.
- Outdated Systems: Their network infrastructure, phone systems, and physical security systems struggled to meet the demands of a modern retail environment.
Our Solution
IT-LOGIX designed and implemented a seamless, resilient solution tailored to the needs of Snappy Snaps’ franchise stores:
- Seamless Internet Failover:
- Upgraded internet connections to high-speed fibre lines for faster and more reliable service.
- Added a 5G backup system that automatically kicks in if the primary provider goes down. This ensures business-critical systems like payment terminals, order downloads, and customer communications remain operational without interruptions or manual intervention.
- Enhanced Data Security:
- Deployed advanced endpoint protection and network security systems to safeguard sensitive customer data.
- Helped Snappy Snaps achieve Cyber Essentials Certification, giving customers confidence in their handling of biometric passport and visa applications.
- Upgraded Network Infrastructure:
- Replaced outdated routers, switches, and Wi-Fi systems with modern, faster, and more stable equipment to improve connectivity across franchise stores.
- Reliable Backup and Disaster Recovery:
- Implemented a local and cloud-based backup system to secure critical business and customer data.
- Designed a disaster recovery plan to minimise downtime and quickly restore operations during unforeseen events.
- Improved Communication Systems:
- Installed a cloud-hosted VoIP phone system with features like call queueing, voicemail-to-email notifications, and remote call handling for improved customer communication.
- Physical Security Upgrades:
- Modernised CCTV systems with high-definition cameras for better security and monitoring across franchise locations.
- 24/7 Monitoring Services:
- Set up continuous monitoring for all critical systems, ensuring issues are detected and resolved proactively before they cause disruptions.
- Seamless Internet Failover:
The Results
The comprehensive solutions provided by IT-LOGIX significantly enhanced Snappy Snaps’ operations, reliability, and customer trust:
- Uninterrupted Connectivity: With automatic failover to a 5G backup, internet outages no longer impact business operations. Transactions, payment systems, and order downloads continue seamlessly, even during provider disruptions.
- Stronger Customer Confidence: Compliance with Cyber Essentials Certification reassures customers that their biometric passport and visa data is handled securely.
- Improved Efficiency: Faster, more stable internet and upgraded network infrastructure allow staff to work without delays or interruptions.
- Enhanced Communication: The VoIP system improved call handling, reduced missed inquiries, and enabled remote communication for staff.
- Prepared for Emergencies: Reliable backup systems and a disaster recovery plan ensure critical data is safe and quickly recoverable during disruptions.
- Future-Ready Setup: Modernised systems provide a scalable foundation to support future growth and changing business needs.
“Before IT-LOGIX, our internet issues were a constant headache, especially when they disrupted payments and order processing. Now, with the automatic failover to 5G, we don’t even notice if the main internet goes down, everything just keeps working. This reliability, combined with improved security and communication systems, has made a huge difference for our franchise stores. Our customers trust us more, and our team is less stressed during busy times.”
