The New England Hotel, operating under the OYO Townhouse franchise, is a family-owned generational hospitality business. Centrally located in Victoria, London, it is situated next to iconic landmarks such as Buckingham Palace and the Houses of Parliament. Known for its dedication to guest satisfaction, the hotel blends personalised service with the standards of a global franchise.
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The Challenge
As part of the OYO Townhouse group, The New England Hotel faced unique challenges in upgrading its IT infrastructure to align with the franchise’s high operational standards:
- Outdated Security Systems: Existing systems lacked advanced safety features to meet modern regulatory compliance and guest expectations.
- Data Collaboration and Backup Limitations: Inefficient systems hampered seamless collaboration among staff and posed risks due to the absence of reliable data backups.
- High Operational Costs: Outdated communication platforms led to inefficiencies and increased costs.
- Access Control and Intercom Challenges: Managing guest arrivals and team communications across locations required modern solutions to enhance operational efficiency.
- IT Infrastructure Gaps: Aging network hardware and media services were inadequate to support the franchise’s modern operational requirements
Our Solution
IT-LOGIX delivered a comprehensive suite of solutions, working closely with the franchise owners to address these challenges:
- AI-Based Security Systems:
- Installed advanced AI-powered surveillance cameras with predictive analysis capabilities to proactively address potential security and safety concerns.
- Ensured compliance with all franchise and regulatory safety standards.
- Data Collaboration and Business Continuity:
- Migrated operational data to secure cloud platforms, enabling seamless collaboration among staff.
- Deployed robust cloud-based backup solutions and disaster recovery systems to safeguard against data loss and downtime.
- Cost-Effective Cloud Phone System:
- Replaced outdated communication systems with a cloud-hosted VoIP solution, reducing operational costs while maintaining high functionality.
- Integrated mobile and location-based communication to ensure seamless operations across different hotel sites.
- Access Control and Intercom Integration:
- Installed an advanced intercom and access control system linked to mobile devices, allowing staff to efficiently manage guest arrivals remotely and grant access as needed.
- IT Infrastructure Refresh:
- Upgraded firewalls, data racks, and internet lines to enhance speed, reliability, and security.
- Implemented media services to meet guest expectations for high-speed connectivity and entertainment.
- AI-Based Security Systems:
The Results
With IT-LOGIX’s tailored solutions, The New England Hotel achieved remarkable improvements:
- Enhanced Security: The AI-driven systems provided real-time monitoring and proactive threat management, ensuring guest safety and regulatory compliance.
- Improved Efficiency: Seamless data collaboration and upgraded communication tools streamlined staff workflows, increasing productivity.
- Cost Savings: The cloud-based VoIP system significantly reduced communication expenses while enhancing connectivity across locations.
- Elevated Guest Experience: Integrated access control and intercom systems ensured efficient guest management, contributing to higher satisfaction levels.
- Future-Proofed Operations: The modern IT infrastructure supports the franchise’s expansion plans and meets OYO’s global operational standards.
“IT-LOGIX has been instrumental in helping us modernise our IT infrastructure to meet the high standards of the OYO Townhouse franchise. Their innovative solutions have enhanced our security, streamlined our operations, and improved the guest experience. We are now well-equipped to continue our family’s legacy of exceptional hospitality while embracing modern technology.”
