AtelierWest, a South West London-based architectural, design, and project management firm, is co-led by Ed Shenton and Jonathan Chattaway. Known for their expertise in high-end residential projects, the company serves niche clients across prime markets in the United Kingdom.
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The Challenge
AtelierWest faced critical operational challenges:
- Data Collaboration Inefficiencies: The team, primarily using Apple Mac devices, struggled with sharing and collaborating on complex design files. This led to duplications, inconsistencies, and reduced productivity.
- Costly Cloud Solutions: Existing cloud services were not optimised for their business, resulting in higher operational costs.
- Limited Remote Access: The team lacked a unified system for accessing data from multiple locations, impacting their flexibility and responsiveness.
- Compliance and Security Concerns: Handling sensitive client information required enhanced security and compliance with data protection regulations.
Our Solution
To address these challenges, IT-LOGIX designed and implemented a comprehensive cloud-hosted solution tailored to AtelierWest’s needs:
- Cloud-Hosted System:
- Migrated their systems to a secure, cloud-hosted platform, ensuring team members could collaborate and access data from anywhere.
- Delivered a cost-effective, scalable solution that supported their growing data requirements.
- Microsoft 365 Integration:
- Integrated Microsoft 365 tools, including SharePoint and OneDrive, to centralise data storage and enhance real-time collaboration.
- Ensured seamless compatibility with Vectorworks, enabling efficient management and sharing of large architectural design files.
- Enhanced Communication Tools:
- Deployed a cloud-hosted VoIP solution, featuring:
- Interactive Voice Response (IVR) for efficient call routing.
- Voicemail-to-email functionality for improved responsiveness.
- Mobile apps allowing calls to be handled from the office, home, or on-site.
- Deployed a cloud-hosted VoIP solution, featuring:
- Data Security and Compliance:
- Implemented advanced security measures, including multi-factor authentication (MFA) and encryption, to protect sensitive client data.
- Configured systems to comply with data protection regulations and industry standards.
- Disaster Recovery and Business Continuity:
- Designed a robust disaster recovery plan to safeguard critical project data and ensure minimal downtime.
- Set up cloud-based backups with long-term retention policies to meet compliance requirements.
- 24/7 IT Monitoring and Support:
- Provided continuous monitoring to proactively address potential issues.
Delivered round-the-clock support to optimise workflows and maintain uninterrupted operations.
The Results
With IT-LOGIX’s tailored solutions, AtelierWest experienced transformative improvements:
- Enhanced Data Collaboration: Centralised data storage eliminated duplications, inconsistencies, and inefficiencies, improving team productivity.
- Cost-Effective Operations: The customised cloud solution reduced operational costs while enhancing scalability and flexibility.
- Improved Remote Work Capabilities: Secure remote access enabled team members to work efficiently from any location, meeting project demands without delays.
- Streamlined Communication: The VoIP system enhanced communication between team members and clients, ensuring seamless coordination.
- Reliable Business Continuity: Disaster recovery plans and 24/7 monitoring ensured uninterrupted operations, safeguarding project timelines.
- Stronger Security and Compliance: Robust security measures protected client data, reinforcing trust and compliance with regulations.
“IT-LOGIX has been a key partner in transforming how we work. Their cloud-hosted solutions have streamlined our workflows, reduced costs, and improved team collaboration. The seamless integration of Microsoft 365 and Vectorworks has been invaluable for our Apple Mac users. With enhanced communication tools and secure systems, we’re confident in our ability to serve our clients with efficiency and precision. IT-LOGIX has been instrumental in our success.”
