ABN Cleaning, led by Neil Shortman, is a prominent commercial cleaning company serving high-profile clients such as Elstree Studios. Operating in a competitive and fast-paced industry.
Supporting businesses IT needs since 2007.
Specialists across 15 diverse business sectors.
Business IT needs supported worldwide.
Fast response time for all urgent issues.
The Challenge
ABN Cleaning faced several challenges that impacted their efficiency and ability to meet client demands:
- Outdated IT Systems: Existing hardware and software systems were not optimised, leading to inefficiencies and a poor user experience.
- Limited Communication Capabilities: Their existing phone system lacked flexibility and features, making it difficult to stay connected with team members and clients, especially when on the move.
- Data Security and Compliance Risks: Sensitive client data and business-critical information needed enhanced protection to meet compliance standards.
- Business Continuity Concerns: No disaster recovery plan or 24/7 IT monitoring increased the risk of downtime and potential data loss.
- Cybersecurity Awareness: The team required training to stay vigilant against increasing cyber threats.
Our Solution
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IT-LOGIX partnered with ABN Cleaning to modernise their IT and communication infrastructure, delivering a seamless, secure, and future-proof solution:
- Simplified Cloud Communication Platform:
- Introduced our in-house cloud-hosted VoIP solution to streamline communication.
- Implemented an Interactive Voice Response (IVR) system to route calls efficiently to the right department (Support, Sales, Accounts).
- Enabled voicemail-to-email notifications, ensuring no missed messages and faster follow-ups.
- Deployed mobile apps that allow team members to take calls from their desk, on the move, or even at client sites, ensuring seamless communication.
- Hardware Refresh and Upgrades:
- Upgraded systems to meet current Microsoft operating system requirements, enhancing performance and user experience.
- Microsoft 365 Cloud Services:
- Migrated email, files, and collaboration tools to Microsoft 365, enabling secure, efficient collaboration from anywhere.
- Enhanced Security Measures:
- Deployed multi-factor authentication (MFA) and endpoint protection to secure user accounts and devices.
- Implemented encryption for all sensitive data, ensuring compliance with client and regulatory requirements.
- Disaster Recovery and Business Continuity:
- Designed a robust disaster recovery plan to minimise downtime and ensure quick recovery during any disruptions.
- Deployed 24/7 IT monitoring to proactively identify and resolve potential issues.
- Cybersecurity Training and Awareness:
- Provided training sessions to improve the team’s awareness of cyber threats and best practices for staying secure.
- Simplified Cloud Communication Platform:
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The Results
With IT-LOGIX’s solutions, ABN Cleaning achieved significant improvements in communication, efficiency, and security:
- Streamlined Communication: The new VoIP platform, combined with IVR and mobile app capabilities, enabled seamless communication between team members and clients. Team members can now handle calls from anywhere at their desk, on the move, or at client sites without missing important messages or opportunities.
- Enhanced Security and Compliance: Multi-layered security measures ensured compliance with data protection regulations, giving clients confidence in the company’s ability to protect sensitive information.
- Improved Business Continuity: Disaster recovery plans and 24/7 monitoring minimised downtime and ensured operations remained uninterrupted.
- Flexibility and Productivity: Employees can securely access systems and communicate from any device, improving responsiveness and productivity.
- Cyber-Aware Workforce: Training sessions empowered the team to recognise and mitigate cyber threats, reducing risks and ensuring secure operations.
“IT-LOGIX has transformed how we communicate and operate. The cloud-hosted VoIP solution allows our team to stay connected no matter where they are, ensuring we never miss a beat with client support, sales, or accounts. Their focus on security, compliance, and business continuity has given us peace of mind, enabling us to serve clients like Elstree Studios with confidence. IT-LOGIX has truly set us up for success.”
