Black & Gold Fire Safety, led by Garrett Hayden Charman, is a trusted provider of fire safety and electrical services to commercial premises, including high-profile clients across the UK.
Supporting businesses IT needs since 2007.
Specialists across 15 diverse business sectors.
Business IT needs supported worldwide.
Fast response time for all urgent issues.
The Challenge
Operating in an industry where precision and efficiency are vital, the company faced significant challenges after transitioning to a cloud-hosted environment:
- Data Collaboration Issues: Misconfigurations and lack of expertise in managing the cloud environment led to inefficiencies, duplication of work, and inconsistencies in data handling.
- Loss of Productivity: Difficulty in accessing and synchronising data disrupted workflows and caused delays in delivering services.
- Security and Compliance Risks: Sensitive client data was at risk due to improper cloud configurations, raising concerns about data protection and compliance.
- Limited Communication Capabilities: The absence of a unified communication platform impacted team coordination and client interactions.
- Outdated IT Systems: Existing hardware and software did not meet the demands of a modern IT environment, affecting performance and user experience.
- Business Continuity Risks: No disaster recovery plan or 24/7 IT support exposed the company to risks of downtime and data loss.
Our Solution
IT-LOGIX delivered a comprehensive solution to address these challenges and set Black & Gold Fire Safety up for long-term success:
- Cloud Environment Optimisation:
- Reconfigured their existing cloud setup to resolve misconfigurations and inefficiencies.
- Integrated Microsoft 365 tools like SharePoint and Teams to centralise data collaboration and eliminate duplication.
- Hardware Refresh and Upgrades:
- Upgraded all systems to meet current Microsoft operating system requirements, ensuring compatibility and improved performance.
- Microsoft 365 Cloud Services:
- Migrated emails, files, and collaboration tools to Microsoft 365, enabling secure, efficient communication and data sharing.
- Established clear data management policies to prevent inconsistencies and ensure seamless collaboration.
- Enhanced Security Measures:
- Implemented multi-factor authentication (MFA) and advanced endpoint protection to secure user accounts and sensitive client data.
- Provided encryption for all data and automated backups to safeguard against loss or breaches.
- Cloud-Based Backup and Disaster Recovery:
- Deployed a robust cloud-based backup solution with long-term retention to ensure compliance and protect critical data.
- Designed a disaster recovery plan to minimise downtime and ensure quick restoration of services.
- Simplified Cloud Communication Platform:
- Introduced an in-house cloud-hosted VoIP solution with:
- Interactive Voice Response (IVR) for efficient call routing.
- Voicemail-to-email notifications for seamless follow-ups.
- Mobile apps, allowing team members to take calls from anywhere—at their desk, on the move, or at client sites.
- Introduced an in-house cloud-hosted VoIP solution with:
- 24/7 IT Monitoring and Support:
- Delivered continuous monitoring of IT infrastructure to proactively identify and resolve issues.
Provided round-the-clock technical support to ensure smooth operations and minimise disruptions.
- Cybersecurity Training and Awareness:
- Conducted training sessions to enhance employee understanding of cyber threats and best practices for staying secure.
The Results
With IT-LOGIX’s solutions, Black & Gold Fire Safety experienced transformative results across their operations:
- Improved Collaboration: Centralised data management and collaboration tools streamlined workflows, eliminating duplication and inconsistencies.
- Enhanced Security and Compliance: Multi-layered security measures protected sensitive client data and ensured compliance with industry standards.
- Optimised Communication: The cloud-hosted VoIP system enhanced team communication and client interactions, improving responsiveness and coordination.
- Reliable Business Continuity: Disaster recovery plans and 24/7 monitoring minimised downtime risks, ensuring consistent service delivery.
- Increased Productivity: Hardware upgrades and optimised workflows enabled the team to work efficiently, both in the office and remotely.
- Cyber-Aware Team: Employees became more confident in handling cyber threats, reducing risks and maintaining client trust.
“The expertise of IT-LOGIX has completely transformed how we work. From fixing our cloud environment and upgrading our systems to enhancing communication and data security, they have addressed every challenge we faced. Our team is now more productive, our data is secure, and we can collaborate seamlessly, whether at client sites or in the office. IT-LOGIX has given us the tools to focus on delivering exceptional fire safety services to our clients with confidence and efficiency.”
