Global Mediation Limited, established in 1999, is a leading mediation service provider based in North London. The company offers mediation and facilitation services across various sectors, including commercial, family, healthcare, and workplace disputes. With a panel of fully trained and accredited mediators, Global Mediation delivers bespoke, professional, and responsive services to clients.
Supporting businesses IT needs since 2007.
Specialists across 15 diverse business sectors.
Business IT needs supported worldwide.
Fast response time for all urgent issues.
The Challenge
Global Mediation approached IT-LOGIX with several challenges that were hindering their productivity and ability to deliver mediation services effectively:
- Limited Collaboration Tools: Their existing systems were inadequate for facilitating seamless interaction among team members and clients, especially for virtual meetings involving multiple participants.
- Inefficient Meeting Room Setups: Their current meeting spaces lacked the technology to support high-capacity virtual and hybrid meetings.
- Need for Improved Productivity: The firm required advanced tools and configurations to optimise team workflows and improve overall efficiency.
Our Solution
In collaboration with GXI Group, a specialist in office fit-out and refurbishment, IT-LOGIX implemented a suite of advanced IT and collaboration solutions tailored to Global Mediation’s needs:
- Advanced Collaboration Tools:
- Microsoft Teams Rooms Integration: Installed Microsoft Teams Rooms equipped with Poly Solutions, enabling seamless virtual meetings and real-time collaboration.
- High-Resolution Display Systems: Set up dual-screen monitors to support meetings with over 20 participants, accommodating attendees from various locations and devices worldwide.
- Enhanced Meeting Room Configurations:
- State-of-the-Art Audio-Visual Equipment: Equipped meeting rooms with advanced audio-visual technology to support high-quality virtual and in-person meetings.
- User Training and Support: Provided comprehensive training to staff on utilising the new systems effectively, ensuring a smooth transition and optimal usage.
- Optimised Productivity for Mediation:
- Real-Time Presentation Capabilities: Enabled real-time presentation and document sharing during mediation sessions, improving client engagement and decision-making processes.
- Integrated Communication Platforms: Streamlined communication channels to facilitate efficient interactions between team members and clients.
The Results
The implementation of these solutions led to significant improvements for Global Mediation:
- Enhanced Collaboration: The integration of Microsoft Teams Rooms and Poly Solutions facilitated seamless interactions among team members and clients, regardless of location or device.
- Improved Meeting Experience: State-of-the-art audio-visual setups enabled high-quality virtual and hybrid meetings, accommodating over 20 participants with ease.
- Increased Productivity: The firm experienced a tenfold increase in productivity due to efficient real-time collaboration tools and optimised workflows.
- Better Client Engagement: Advanced meeting room setups and real-time presentation capabilities enhanced the quality of mediation sessions, leading to higher satisfaction rates.
“IT-LOGIX and GXI Group have transformed how we operate and collaborate. Their advanced IT and meeting room solutions have enabled us to deliver exceptional mediation services to our clients. The integration of Microsoft Teams Rooms and Poly Solutions has revolutionised our ability to interact seamlessly with clients and team members worldwide. We are now more productive and equipped to handle even the most complex mediation cases efficiently.”
